Terms

Version 4 · Last updated: 20 October 2026

These are the rules for playing Rexlings and for buying things in the game. By playing, you accept them. Before your first purchase with real money, and again when they change, we ask you to accept them with a tap: once per version. How we handle your data is on the Privacy page.

In short

• Rexlings is free, and buying is optional.
• Anyone can play, at any age. Under 14, and until you tell us your year of birth, nothing can be bought with real money and there are no rewarded ads (§ 2).
• Sales with real money open soon: until they open, nothing can be bought with real money. When they open, you'll pay with Stars on Telegram, by card on the web and with the App Store or Google Play in the apps (§ 6).
• What you buy doesn't expire: it stays yours for as long as the game and your account exist. The Pass is the exception: it lasts for its season (§ 5.2).
• On gem packs you have 14 days to withdraw, even if you have already spent the gems: we give you everything back, and the ones you spent are paid from the rest of your balance, which can go below zero: while it is, your account is blocked (§ 8.2).
• We deliver Passes, skins, decorations and offers straight away. Before you pay, we ask you, with two separate boxes, whether you want them straight away and whether you know that this means losing the 14-day right of withdrawal (§ 8.1). When you spend gems or coins we don't ask you anything.
• The last button before payment says "Confirm and pay" with the price: tapping it commits you to pay (§ 6). Straight after, we give you the confirmation of your purchase (§ 6).
• Only one surprise item can be bought, when it's on sale: the Egg of the week, with gems only (which you can also earn by playing), never directly with euros or Stars. It hatches a rare (60%), epic (35%) or legendary (5%) animal of the biomes you have, with no money value: the ones you are missing come first, and a duplicate is worth a shard. It isn't sold in Belgium, in Brazil or to anyone under 14 (§ 5.5). What can come out of the Egg, the Nest and the game's eggs, and how likely each one is, is at rexlings.com/en/odds.
• For any problem with a payment, send /paysupport to the bot or write to ciao@rexlings.com.

1. Who we are and how to reach us

Rexlings is a game by Lorenzo Nannicini, VAT no. IT02583190463, based at Via Tacca 4, 59100 Prato (PO), Italy (REA PO-600517, certified email lorenzo.nannicini@legalmail.it). Phone +39 320 439 8992. Email ciao@rexlings.com; for personal data, privacy@rexlings.com.

If you have a problem with a purchase, send /paysupport to the Rexlings bot on Telegram or email ciao@rexlings.com. We reply within 5 working days.

Telegram Support and @BotSupport cannot help you with purchases made in Rexlings: only we handle them.

2. Who can play and buy

• Rexlings can be played at any age. The first time you play we ask for your year of birth, just once.
• If you are under 14 you play like everyone else, but: you can't buy anything with real money (Stars, card or in-app purchases), your farm has no public name (on the leaderboard it shows as «Farm no.» with a number), you can't report other players and you don't see rewarded ads.
• Until you tell us your year of birth, the same applies to purchases with real money and to rewarded ads: before you buy or watch a video we ask for the year.
• If you are 14 or older but under 18, you may only buy with the permission of a parent or guardian. Whoever pays tells us, by paying, that they are old enough to do so or have the permission of their parent and of the holder of the card or account. If a parent writes to us that a purchase was made by a minor without permission, we may suspend what the purchase gave while we check; if so, we refund it and remove it (§ 10).
• If you play on Telegram, Telegram's own rule also applies: in the European Union you must be at least 18 to sign up for Telegram.

3. The game

Rexlings is free. You can play it in your computer's browser, on Telegram and, once they are ready, in the iPhone and Android apps. You need an internet connection.

The game grows: we add content and sometimes change the balance, timings and prices of what is sold from then on. We only do this for valid reasons:

• to fix errors;
• to keep the game balanced and fair;
• to add new things;
• for security;
• because the law or a platform (Telegram, Apple, Google) requires it.

Now and then the game pauses for a few minutes for an update.

We don't take away what you have already bought, and we don't make you pay for it again. If a change makes something you paid for worse in a way that isn't negligible (for example, a skin you can no longer place on your farm), we tell you beforehand: in the game and, if you said yes to the bot's messages, in its chat; if you paid by card, by e-mail too. You have 30 days to withdraw from that purchase, counted from when we tell you or, if later, from when the change reaches the game, and we refund you. This doesn't apply if we let you keep the earlier version at no cost.

4. Your farm and your account

• Your farm is tied to the way you sign in: Telegram, guest and, in the apps, Apple or Google. Purchases belong to the account, so they work on every linked platform.
• If you play as a guest, the key to your farm lives in your browser. If you clear your browser data you lose it, unless you have linked the farm to Telegram (the Friends sheet, "Link" row).
• Codes to link or recover your farm are personal: whoever has them gets into your farm. Never give them to anyone.
• Your account is yours, and it cannot be sold, handed over or traded. The same goes for gems and items.
• Your farm is played on one device at a time: if you open it on another phone or browser, the previous one stops and asks you "Play here". It keeps you from losing what you do while playing in two places.
• You can delete your account whenever you like, from the game (Settings → Delete account) or by writing to privacy@rexlings.com. If you write, we ask you to confirm from inside the game, so we know the farm is yours. Deleting your account means losing the farm and everything in it, including gems, Passes and skins you bought, and these are not refunded. The exception is a withdrawal that is still open (§ 8), if you ask before deleting. We keep purchase records for tax purposes, as the Privacy page explains.

5. What you can buy

Everything you buy in Rexlings is digital content for use inside the game. It is not money: it cannot be exchanged for money, taken out of the game or sold to others. When you buy it, you get a personal right to use it in the game, tied to your account.

5.1 Gems. You buy them in packs with real money (§ 6), and you also earn them by playing. You use them to buy things in the game, and they don't expire. When you spend gems, we count the ones you earned by playing as spent first, and the ones you bought after that; among the ones you bought, those from the oldest pack first. This matters when you withdraw from a pack (§ 8.2): that pack's gems still there are the ones this rule leaves in your balance. We don't take away gems we have credited to you, except in the cases written here (withdrawal, refund, chargeback, fraud); if we change a price, it only applies to later purchases.

5.2 Season Pass. It lasts for one season, with the dates shown in the game. It gives you the gold row of rewards and, for the whole season, the bonus shown in the game. Rewards you unlock stay yours for good: if at the end of the season some are unlocked but not collected, they arrive on your board by themselves. Points and bonus end with the season. Pass exclusives are not sold in any other way for at least 12 months after the season ends; after that they may return to the Shop.

5.3 Skins. They change how a dinosaur looks, not how much it produces. Today the Shop has none on sale: when they arrive, we will first update this page with the rules for buying them.

5.4 Offers. The Shop has three decorations for gems and one item for Stars. They all change every day at 6:00 Italian time. Each offer shows the price, how many times you can buy it and how long until it changes. The countdown is about the sale, not about what you buy. The Stars offer is a decoration with 100 gems inside: before you pay we tell you what each of the two parts is worth (§ 8.3).

5.5 Nest and eggs. What comes out of the Nest, the Incubator, challenge eggs and the Egg of the week is drawn by the server, with the chances shown at rexlings.com/en/odds: the page works them out from the same code that draws.

The Egg of the week is the only surprise item you can buy. When it's on sale it's in the Shop, it costs 500 gems and you can buy one a week (it renews on Monday at 6 am, Italian time). You pay with gems only, which you can also earn by playing: never directly with euros or with Stars. It always hatches an animal, never a common one: rare 60% of the time, epic 35%, legendary 5%, for everyone; the grade is drawn first and does not depend on the animals you already have. It can be any variant of the species of the biomes you have (the meadow always, water and cliff once you own their zones), at any level; an animal from a biome you don't have never comes out, and Pass animals, paid animals and animals not released yet never come out. Within the grade the variants you are missing come first, at random among them; if you already have all of that grade you get a duplicate, an animal you already have: the duplicate stays yours and you also receive 1 shard. With 10 shards you choose a rare variant you are missing, from the biomes you have; once you have every rare, with 25 shards you choose an epic you are missing; if you are not missing an epic either, the shards are kept. Shards can't be bought or exchanged and have no money value. The rules and examples are at rexlings.com/en/odds and, before you buy, the game's Odds sheet shows you yours. The animal has no money value: you can sell it in the game like any other, for coins, never for gems, Stars or money. If you don't get the animal you hoped for, we don't give the gems back. The Egg of the week is not sold in Belgium, in Brazil, when we can't tell which country you're connecting from, or to anyone under 14 or who hasn't told us their age. If we change the Egg's price, chances or rules, we will first update this page and the odds page.

5.6 Coins. You earn them by playing, and some come with Pass rewards. They are not sold in packs and cannot be exchanged for gems or Stars.

6. Prices and payment

• Sales with real money open soon: until they open, nothing can be bought with real money. When they open, there will be one way to pay in each place you play. On Telegram you can't pay by card, and in the apps you can pay neither with Stars nor by card.
  • On Telegram, with Telegram Stars. We are the seller. You buy Stars from Telegram, under its Stars Terms of Service; what Stars cost in euros is set by Telegram and the store you buy them from, with their taxes and fees. The contract is concluded when Telegram confirms the payment to us. Refunds are handled by us: the Stars go back to your Telegram balance (§ 10).
  • On the web (rexlings.com in the browser), by card. We are the seller; the payment goes through Stripe, on its own page. The price is in euros, VAT included. The contract is concluded when Stripe confirms the payment to us. Refunds are handled by us: the money goes back to the same card or method you paid with (§ 10).
  • In the iPhone and Android apps, with the App Store or Google Play. Apple or Google take the payment, under their own terms; the price, in your currency and with taxes, is the one the store shows. The contract is concluded when the store confirms the purchase to us. Refunds go through the store: you ask Apple (reportaproblem.apple.com) or Google Play, and if these terms give you a refund, write to us and we'll help you get it (§ 10).
• We never see your card details: Telegram, Stripe, Apple or Google keep them.
• The price is the one in Stars, euros, gems or coins shown on the button; in the apps, the store's price.
• How buying with real money works:
  • you tap the price;
  • we show you what you are buying, what it costs and what applies to withdrawal (§ 8): for a gem pack, that you have 14 days; for Passes, decorations and offers, the two boxes in § 8.1. The first time, and when they change, these terms too;
  • you tap "Confirm and pay", with the price written on the button: that is the order, and with that tap you commit to pay;
  • Telegram, Stripe or the store shows you the bill, and you pay.
• Straight after, we give you the confirmation of your purchase. It contains:
  • the order number and the payment ID;
  • what you bought;
  • how much you paid;
  • the date and time;
  • how you paid (Stars, card or store);
  • what applies to withdrawal and, if you gave them, your yes to immediate delivery and to losing the right of withdrawal (§ 8.1).
• Where we give it to you:
  • always in Shop → My purchases, to copy;
  • if you paid by card, by e-mail, to the address you gave Stripe;
  • on Telegram, in the Rexlings bot chat, if you said yes to the bot's messages (we ask you with a separate tap, and you can change your mind in Settings; the Privacy page explains why);
  • in the apps, the store sends you its own payment receipt too.

Keep it: it is the confirmation of your purchase.

7. Delivery

• What you buy arrives in the game straight away: on your farm, in your backpack or on your board. If it hasn't arrived after 10 minutes, send /paysupport.
• If you pay twice for the same thing, or if by the time your payment arrives we can no longer deliver it (for example a skin you already own), we refund you everything automatically, the § 6 way: Stars to your Telegram balance, euros to your card. If you paid through the store, we tell you on your board and we deal with the store ourselves.

8. Right of withdrawal (14 days)

By law, if you buy at a distance you have 14 days to change your mind (Art. 52 of the Italian Consumer Code). Digital content has special rules. Below is what applies to each thing you can buy with real money.

8.1 Passes, skins, decorations and offers: we deliver them straight away. We deliver them as soon as you pay. So before every purchase we ask you two things, with two separate boxes and neither already ticked: whether you want them straight away, and whether you acknowledge that, once they are delivered, you lose your right of withdrawal.

• If you tick both, once they are delivered you can no longer withdraw (Art. 59(1)(o) of the Italian Consumer Code). Your two yeses are written in the confirmation of your purchase (§ 6).
• If you don't tick them, the purchase doesn't go ahead.
• If a purchase was paid without the two boxes (or, if you made it before they existed, without the box used then), or if the confirmation with your yeses didn't reach you through one of the means in § 6, the right of withdrawal applies anyway: within 14 days of payment we return the full price, and what you received comes back to us (for the Pass, the gold row and the bonus close; rewards you have already collected stay yours).
• What you get with gems or coins (Market, Incubator, Shop slots and skins, workshop, merchant, offers, Egg of the week, skipping timers) doesn't ask for any box. Coins and earned gems come from playing; for gems you bought, § 8.2 applies.
• If something doesn't work, you always keep your rights under § 9.

8.2 Gem packs: 14 days, even if you have spent the gems. For gem packs we don't ask you to give up the right of withdrawal. Within 14 days of payment you can withdraw, even if you have already spent all or some of the gems. This is what happens:

• we give you back everything you paid for that pack, VAT included, the § 6 way: Stars to your Telegram balance, euros to the same card or method;
• that pack's gems that are still there leave your balance (which ones they are is set by the rule in § 5.1);
• that pack's gems you have already spent are paid from the rest of your balance, as if you were spending them now: earned gems first, then bought ones. If there aren't enough, your balance goes below zero: it is a gem debt you owe us;
• while your balance is below zero your account is blocked: you can't play (sow, harvest, visit, buy with gems or coins, watch ads, take part in events). You see your farm, and only these stay open: buying a gem pack, My purchases and withdrawal, support, Settings and deleting your account. The game tells you so on a screen: "You owe N gems for a refund: buy N gems back or write to us". The gems you buy afterwards cover the debt first; when your balance is back to zero, the block ends. If you then ask for a refund of the pack that covered the debt too, the debt comes back and the account is blocked again;
• the things you got with those gems stay yours.

Before you confirm the withdrawal we show you the numbers: how much we give back, how many gems leave and how far your balance drops. If you bought the pack in the app, the store makes the refund: you ask Apple or Google (§ 10), and when the store tells us it has refunded you we remove from your balance as many gems as the pack had, as above: here too your balance can go below zero.

8.3 Offers with gems and a decoration inside. The Stars offer is made of two parts: the decoration and 100 gems. Before you pay we tell you what each is worth: the gems are worth what they cost in the smallest pack, the decoration the rest. The decoration follows § 8.1, the gems § 8.2: they have the 14-day right of withdrawal. Telegram, however, only refunds a whole payment, so if you withdraw from the gems of an offer we give you back all the Stars of the offer, the decoration's part too, and the decoration comes back to us; for the gems the rest of § 8.2 applies.

8.4 Purchases made under earlier versions. Each purchase follows the version of these terms you accepted when you made it (§ 16). Up to version 2 of these terms we also promised to take back, within 14 days, gems you had bought and not spent: for purchases made under version 2 or earlier that promise holds until it runs out, as written in the version you accepted.

How to withdraw:

• in the game, from Shop → My purchases → "Withdraw from contract here";
• or with /paysupport;
• or by writing to ciao@rexlings.com, using the form at the bottom of this page or in your own words.

We send you a confirmation of your withdrawal straight away, with its date and time: in the game, by e-mail if you paid by card, and in the bot chat if you said yes to its messages. The refund goes out within 14 days, the § 6 way for that payment, and costs you nothing.

9. If something doesn't work (legal guarantee)

What you buy must be as we describe it and must work in the game. If it doesn't, you have the legal guarantee for digital content (Arts. 135-octies onwards of the Italian Consumer Code):

• first we fix it, at no cost to you;
• if we can't fix it within a reasonable time, or the fault is serious, you can ask for a proportionate price reduction or to cancel the purchase with a refund.

The guarantee covers faults that show up within 2 years of delivery. For things we supply over time, such as a Pass for its season, it covers the whole time we supply them. Send /paysupport or write to ciao@rexlings.com.

10. Refunds

• When we refund:
  • the purchase didn't arrive;
  • you paid twice;
  • we made a mistake, for example with the price or the item;
  • there is a fault we don't fix (§ 9);
  • you withdraw (§ 8);
  • the purchase was made by someone who couldn't make it, for example a child under 14 (§ 2);
  • a change makes what you paid for worse (§ 3);
  • the game closes (§ 12).
• When we don't refund: in any other case. For example, if you change your mind after the item has been delivered, or if the Nest or an egg doesn't give you the dinosaur you hoped for.
• How: the § 6 way for that payment.
  • Stars: they go back to your Telegram balance through Telegram's refund tool. We don't turn them into euros, except in the case in § 12.
  • Card: the money goes back to the same card or method, through Stripe.
  • App Store or Google Play: the store makes the refund; you ask Apple or Google, and we help you if you're owed it.
  • If you paid in gems, we give you the gems back.
• After a refund we remove from the game what you received with that payment, or the matching gems you still have (when you withdraw from a pack or in any refund of a gem pack bought under these terms, all its gems leave and your balance can go below zero, as in § 8.2; in other refunds we only remove what is there). For the Pass, the gold row and the bonus close, and rewards you have already collected stay yours. We tell you on your board.
• If you cancel or dispute the payment outside of us (with your bank, or by asking Apple or Google to refund your Stars), while the dispute is open we may suspend what that payment gave you and new purchases with real money from that account. If the dispute closes and the payment stays with us, we put everything back as it was; if the money goes back to you, we remove what the payment gave you, as after a refund. We don't charge you penalties for a dispute.
• Telegram does not refund purchases of Stars (Stars Terms of Service, § 3): refunds for what you buy in Rexlings are handled by us. If you think we have refused a fair refund, you can report it to Telegram as explained in § 3.1 of its Stars Terms of Service. Your statutory rights always remain.

11. Fair play

• The following are not allowed:
  • offensive names;
  • bots, cheats and exploits used to get ahead;
  • attacks on the server;
  • buying or selling accounts, gems or items outside the game.
• If that happens, depending on how serious it is, we may:
  • remove what was obtained unfairly;
  • change the name;
  • suspend the account for a while;
  • close it, in serious or repeated cases.
• We tell you what we did and why. Within 30 days you can reply to ciao@rexlings.com with your side of the story: we check again and get back to you. If we got it wrong, we put everything back as it was.
• While an account is suspended, what you bought stays yours. If we close an account for a serious breach, purchases are not refunded, but your statutory rights remain.

12. If the game closes

If one day we decide to close Rexlings, we announce it in the game at least 60 days in advance and stop selling from the day of the announcement. We refund in full the purchases made in the 30 days before the announcement. For older ones, we refund the value of the gems you bought and haven't spent yet, and the part of the current season's Pass you won't be able to use.

13. The game is ours

Rexlings' artwork, characters, names, music and code belong to its owner. We give you the right to use them to play: it is personal and non-exclusive, and it cannot be transferred. You are welcome to share pictures and videos of your games, on social media too.

14. Liability

We do our best to keep the game running and your farm safe, but we cannot guarantee it will always work without interruption. Nothing in these terms removes or limits your statutory rights as a consumer.

15. Governing law and courts

• These terms are governed by Italian law. If you are a consumer living in another EU country, you keep the protection that your country's law does not allow to be taken away (Rome I Regulation, Art. 6).
• If you live in Italy, disputes go to the court where you live (Art. 66-bis Italian Consumer Code). If you live in another EU country, you can also sue us there, and we can only sue you there (Regulation (EU) 1215/2012, Art. 18).
• First of all, write to us: almost every problem can be solved through /paysupport. We do not currently use an alternative dispute resolution (ADR) body. If your complaint cannot be resolved, we tell you so in writing and point you to the relevant ADR bodies, saying whether we intend to use them (Art. 141-sexies Italian Consumer Code). If you live in another EU country, the European Consumer Centre in your country can help you.

16. If these terms change

We only change them for the reasons in § 3. If they change, we update this page with the version number and date, and we tell you in the game. If you don't agree, you can stop playing and delete your account (§ 4). At your next purchase with real money we ask you to accept the new version. Each purchase follows the version you accepted when you made it. If a change concerns something you have already bought, § 3 applies.

Withdrawal form

Fill it in and send it to us only if you want to withdraw (§ 8). You can also use the button in the game, or write to us in your own words.

To: Lorenzo Nannicini, Via Tacca 4, 59100 Prato (PO), Italy, ciao@rexlings.com I hereby give notice that I withdraw from my contract for the purchase of the following digital content: ______ Bought on: ______ · Order number or payment ID (in the purchase confirmation): ______ Name: ______ · Rexlings account (friend code): ______ Address, and the e-mail used for the purchase if you paid by card: ______ Signature (only if you send this form on paper): ______ Date: ______